Southern Star 2nd Nationally In Customer Service Gas Daily Reports

Energy publication Gas Daily reported in its May 20, 2004 edition that Southern Star Central Gas Pipeline (Southern Star) ranked second nationally in one segment of Mastio & Company’s most recent customer satisfaction survey of natural gas pipelines. The survey segmented the pipelines into six categories: mega, major, regional, interstate, intrastate, and Canadian, with some pipelines appearing in more than one grouping.

Southern Star ranked second in the major interstate pipeline segment, which includes pipelines with at least 1,000 miles of pipe that serve three or more states. Ranking first was Williams Gas Pipeline-Northwest.

According to Mastio & Company, the rankings were based on interviews with industrial end-users, local distribution companies, independent power producers, and marketers. Each respondent rated the pipelines on 30 customer satisfaction attributes including integrity, accuracy of invoices, personnel expertise, and overall company performance. This is Mastio’s eighth edition of the customer satisfaction survey, which they state covers approximately 85% of the gas transported in North America.

Southern Star ranked fifth nationally of the 43 gas pipelines in the survey in terms of customer satisfaction. In the Midwest region section, Southern Star ranked number one in terms of customer value. Ranking second was Panhandle Eastern Pipeline.

Since 2000, Southern Star has ranked 22nd, 31st, 7th and 11th , respectively.

“This is truly a testimony of the hard work and dedication of all Southern Star employees,” commented Jerry Morris, President and Chief Operating Officer. “Even though there is still much room for improvement, we are truly proud of what we have been able to accomplish thus far.”

“Our organization has been in a constant state of change since late 1999,” said Jim Harder, Vice President Customer Services and Business Development. “We have continued to remain focused on our primary mission of providing safe, efficient, and reliable transportation service to our customers.”

Additional information on the survey may be located at www.mastio.com.

Sources
Gas Daily, May 20, 2004
Power & Gas, Summer 2003
Pipeline and Gas Journal, June 2002